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We engaged Rob and the team at ITtelligent after being recommended to use them by our accountant. They have been outstanding at helping us set up a new business, patient when dealing with all of our many requests and very knowledgeable on recommending the best IT set up. If you want IT support that is effective and easy, they are a great choice.
We have been with ITtelligent for 6-9 months. Some of our infrastructure is pretty old, and has caused some issues in reliability and compatibility as we have slowly been upgrading different pieces. With that said, ITtelligent have diligently worked through the issues and solved them in a timeframe that is often beyond expectations given the issues we have. There response to logged requests is super quick and the results always suitable.
We have been with ITtelligent for 3 years and in this time their service has been first class for all our IT matters including rolling out a new server and desktops, managing multiple domains for us and servicing our interstate staff. They also have a very stable team which means they are familiar with our history/setup/requirements. However ITtelligent pricing structure, which is fantastic recently came to the fore front. Having used multiple IT support providers over the years, they have all charged by the hour. This can prove very expensive, hard to budget for and quickly see a small problem quickly become a large bill. Recently our internet provider upgraded our service (without ITtelligents knowledge). The new internet service we received came with a new IP address that, unbeknownst to us, had been blacklisted by Microsoft and a variety of other important services, as a known spammer. By inheriting this blacklisted IP address our website and email service also became blacklisted. The internet provider washed their hands of it and it was left to ITtelligent to clean up the mess. They literally spent days on it. With my old IT support company I would have expected a bill of $10,000+. ITtelligent did it all as part of our monthly package. Great service and great value.
Essence Communications have been very well supported by ITtelligent since we first started using them. The technicians are very prompt with their responses and have always been able to troubleshoot any issues that we have had. We highly recommend their service to anyone needing IT support.
It's only been 2 months that ITtelligent took over our site and we are extremely satisfied with the provided services. The on-boarding process was indeed performed very well as the team always came up with cost-effective solutions, which were implemented in a timely manner. We also appreciate ITtelligent's commitment to fixing individual issues: the IT Support is very effective and enables our staff to get answers to each question. We also were advised on different topics that went behind ITtelligent's initial services (Advice on accounting software, recommendations of vendors for specific projects..). We finally would like to emphasize the friendliness of the staff. In a nutshell, our systems have been working very smoothly and the on-boarding has been a success in all the areas of our IT (Servers, Network, Architecture, Support, IT Projects...)
Our service has been with ITtelligent for approximately five years and we couldn't be happier with their professionalism and timely response. We highly recommend Rob and his team!