In 2010 ITtelligent decided to put its reputation on the line for what it believes is excellence in Customer Service in IT. ITtelligent entered the prestigious Australian Achiever Awards to get an external opinion on our customer satisfaction scores.
While we dont know until July 2010 how we compared to our peers what we do know is we have a scored a reputable 97.56% for customer satisfaction.
We are very proud of what we have achieved in 3 years of operation. Please read below on full Media Release from Australian Achiever Awards.
10 February 2010
Media Release
ITTELLIGENT CONSULTING SERVICES
SCORE 97.56% FOR CUSTOMER SATISFACTION
Customer evaluation has been completed for ITtelligent Consulting Services in the 2010 Australian Achiever
Awards for Victoria's Computer Systems & Software Services category.
ITtelligent Consulting Services scored a highly recommended 97.56%,
Now into its thirteenth year, the Australian Achiever Awards are an independent, unbiased award system
based on assessment ratings from a business's own customers - an indication of a well run business where
satisfied customers are a sign that a business is healthy and worthy of praise.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and
Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam
of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
A complete list of all businesses who have achieved over the last twelve months can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from lTtelligent Consulting Services clients are:
They are awesome. We have been through a lot of IT companies over the years so consider ITtelligent Consulting
Services a great find. They offer a fixed fee service, which is very cost-effective, particularly during the set-up time
and the inevitable teething problems. They provide a great response time, not only during working hours but also
over weekend! rind even at midnight. They do all their work up-front and proactively, which goes a long way
towards providing us with minimum downtime.
Reliable IT is really really important to us. We need remote access, security and good, reliable backups. ITtelligent
are very proactive, If they spot any unusual activities they call to say what they've spotted and what action they are taking in the background. They monitor the traffic and will call if they suspect an IP attack and advise us on the
action to take. They are on call 24/7 and we really feel the benefit of their service.
They always go above and beyond for us. For example, if a problem arises for which they don't have an immediate
answer, they will go to any lengths to source out the solution. We have often asked for their help on weekends and they are there for us 24/7 and address all our needs promptly. They are very, very good value for money.
ENDS: For verification of this report, please call
Geoff Harwood, Director, Australian Achiever, 1800638318.
