Remote Control

To increase productivity and responsiveness, IT Managers, service providers and users need to access servers, workstations and mobile computers securely and quickly.

SmartCare Managed Services delivers a complete, fast and secure remote access and pc remote control solution for you and your users even behind firewalls and NAT.

Using only a Web browser, IT managers, service providers and end-users can quickly and securely access their computers from anywhere. With SmartCare Managed Services, you have the tools, flexibility and information you need to be successful.

• Access Computers from Anywhere with a Standard Web Browser
• Administrators and employee users can access host computers from any Web browser
• No additional infrastructure or IT resources are required
• No software installation on your servers

• Save Time, Increase Productivity and ROI
• Remote control included for all computers with no added cost
• Provide remote training and troubleshooting
• Improve response time
• Reduce travel

• Easy and Fast Deployment
• Up and running in minutes
• SmartCare Managed Services server automatically installs needed remote control software components transparently
• Easy administration of users and policies
• Administrators and employee users can access host computers from any Web browser

• Transfer Files Between Local and Remote Computers
• Access computers behind gateways (NAT) without port mapping
• Simple Windows drag and drop interface

• Firewall Friendly
• SmartCare Managed Services leverages Web-based screen-sharing technology to work with your existing firewall and Internet infrastructure
• No ports to change or open
• No configuration of IP addresses
• No extra hardware of software to deployAccess computers behind gateways (NAT) without port mapping

• Maximum Security
• Protected against man-in-the-middle attacks
• All communications between the host and local connection encrypted 256-bit RC4 using a key that rolls at least once per day
• No open ports on the client side
• No plain-text data packets passing over the network
• Nothing available for an attacker to exploit
• Systems and data are secure when using SmartCare Managed Services as your remote-access solution

• Flexible Configuration and Control
• Use with existing remote control programs
• WinVNC, pcAnywhere, RAdmin and Terminal Server
• Mix and match the right tool to the task
• Password protected
• View only, user notification and video options
• Configure on a per computer basis