WHAT IS INCLUDED IN SMARTCARE™

IT SUPPORT
On-Site Support	Unlimited
Remote Support	Unlimited
Phone Support	Unlimited
Out Of Hours Work - NO FURTHER COSTS
Guaranteed Response Times
PREVENTATIVE MAINTENANCE
24 / 7 Server & Network Monitoring System
Daily Proactive Maintenance
Scheduled Patch and System Updates
Daily Backup Reporting
Continious Server Performance Checks
Continious Server Hardware Checks
Continous Server Application Checks (Exchange Queues, SQL Database etc)
Server Health - including disk space, CPU usage, network usage, security alerts and much more
Anti-Virus / Anti-Spyware Management
Monthly system health reports
IT SYSTEM ADVICE
Multi-vendor expertise and experience
Discounted Hardware Procurement
Discounted Software Procurement
Disaster Recovery Planning
Project Management
Licensing Strategies
Remote Access Solutions
OTHER
Support calls always answered by real person
Adding / Deleting / Disabling User Accounts
Setup Of New Desktops / Laptops
Setup Of Blackberry Devices and/or SmartPhones