WHAT IS INCLUDED IN SMARTCARE™
IT SUPPORT |
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| On-Site Support | Unlimited |
| Remote Support | Unlimited |
| Phone Support | Unlimited |
| Out Of Hours Work - NO FURTHER COSTS |  |
| Guaranteed Response Times | |
PREVENTATIVE MAINTENANCE |
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| 24 / 7 Server & Network Monitoring System | |
| Daily Proactive Maintenance | |
| Scheduled Patch and System Updates | |
| Daily Backup Reporting | |
| Continuous Server Performance Checks | |
| Continuous Server Hardware Checks | |
| Continous Server Application Checks (Exchange Queues, SQL Database etc) | |
| Server Health - including disk space, CPU usage, network usage, security alerts and much more | |
| Anti-Virus / Anti-Spyware Management | |
| Monthly system health reports | |
IT SYSTEM ADVICE |
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| Multi-vendor expertise and experience | |
| Discounted Hardware Procurement | |
| Discounted Software Procurement | |
| Disaster Recovery Planning | |
| Project Management | |
| Licensing Strategies | |
| Remote Access Solutions | |
OTHER |
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| Support calls always answered by real person | |
| Adding / Deleting / Disabling User Accounts | |
| Setup Of New Desktops / Laptops | |
| Setup Of Blackberry Devices and/or SmartPhones | |
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