BENEFITS OF SMARTCARE™

Increase your ROI (Return on Investment) while reducing your TCO (Total Cost Of Ownership)
Cost savings by providing a cheaper alternative than ad-hoc repairs
Accurately plan IT expenditure budgets
24 x 7 x 365 Monitoring Services
No Lock In Service Contracts

Prevent IT problems before they occur
Performance monitoring and optimisation
Monthly reporting showcasing health of your system
No more hourly rates eliminating second guessing of how long and how much a problem will cost.
Fewer problems on your network through proactive maintenance

Why Is SmartCare™ Better Than Ad-Hoc Support?

SmartCare is a preventative and reactive support arrangement however the true benefit of SmartCare is the preventative side.

Our preventative SmartCare service is an ongoing managed service that includes scheduled maintenance that is performed on a regular basis. This service will increase your ROI (Return on Investment) while reducing your TCO (Total Cost Of Ownership).

Our SmartCare plans are all about pro-active maintenance rather than the traditional break-fix model of waiting until something goes wrong. Pro-active support minimises down time while increasing level of productivity within your business.

At ITtelligent we don't believe in offering differing levels of service ie Silver, Gold etc. Simply when you engage ITtelligent you get unmatched IT Support and service. Why don't you join our happy clients today?

Extra Benefits

Infrastructure planning and support
Prevent IT problems before they occur
System documentation
No superannuation, holidays or sick days to contend with
Warranty Facilitation
Ongoing management, consultative, and technical training. Supported by industry-certified consultants
Staff IT support assistance

Response time within minutes rather than hours
No Surcharge for out of hours work / emergency work.
Access to a team of qualified, experienced IT engineers
Liasion with 3rd Party Line Of Business (LOB) Software Vendors
Support calls always answered by a LIVE person
Multi-vendor expertise and experience
No account manager meaning when you ring the person who answers the call is the person who will fix your issue