Established 2006

Everything we do is focused on providing real, measurable benefits to your organisation by improving reliability, performance and collaborating strategically with you to implement enhancements to existing systems and processes.

As a Microsoft Gold Small and Midmarket Cloud Solutions, Microsoft Gold Productivity and Microsoft Silver Cloud Platform Partner , ITtelligent supports and configures IT systems for small to medium businesses using Microsoft technologies.

Our Philosophy

Since our beginnings in 2006, the ITtelligent philosophy has always been: 'We are a Customer Service Company; that just happens to fix IT Systems

This remains our philosophy today about how we serve our customers.

Other companies have tried to mirror the ITtelligent model (but many have failed):

  • Fixed Monthly Pricing
  • 24/7/365 days support
  • No lockin contracts
  • Unlimited IT Support

 

Our Achievements for September 2021

Average Customer Feedback Score
One Touch Resolution
Clients Servers Uptime
Tickets Open
4,560 Tickets Open
NPS Score
73

Our success

The secret to ITtelligent's success? Our staff!

At ITtelligent, we give our staff the freedom to be themselves. Not only are all staff technically trained, they are the forefront of our customer service.

We are not happy until the customer is happy!

We are very proud of the staff we employ at ITtelligent and it's our staff that sets us apart from our peers. Our staff come from varying experience but they all have the one thing in common and that is service.

We are simply not happy until the client is happy.

When recruiting we look for personalities that match are ethos which is provide the level of service we would expect if we were the client.

All staff are required to maintain and attain industry qualifications, but qualification is only one part of the equation, experience is necessary as well.

We ensure that all staff have a minimum of 3 years experience in IT.

Our Service Model & Staff

ITtelligent Consulting Services was set up to provide unmatched IT service/support at a True Fixed Monthly Cost. ITtelligent has redesigned the landscape of IT support for SME's in Australia by truly providing a new level of service that has not been seen before.

We are constantly setting new trends and goals and is further demonstrated by being one of the first IT providers in Australia truly providing a fixed fee model rather than the typical ad-hoc packages.

Our Staff has a variety of experience working in different sectors of IT industry and supporting multitute of clients in Transport, Health, Government, Financil, Not-For-Profit, Buulding etc. sectors. We understand the critical nature of IT infrastructure and the demand of technical and proactive support to maintain maximum uptime.

Our extensive knowledge and real world experience is the one thing that sets us apart from others as our focus is always on service. We are determined to provide the best possible service in the IT industry and this is further demonstrated by reading the testimonials.

Now that you know all about us...

Let us be your trusted IT Support team! :-)

Contact us today