ITtelligent Consulting Services

Our Philosophy

Since our beginnings in 2006, the ITtelligent philosophy has always been: 'We are a Customer Service Company; that just happens to fix IT Systems

This remains our philosophy today, and is Owner & Director Robert Adelman's favourite saying about how we serve our customers today.

Other companies have tried to mirror the ITtelligent model (but many have failed):

• Fixed Monthly Pricing
• 24/7/365 days support
• No lockin contracts
• Unlimited IT Support

 

Our Achievements for September 2021

Average Customer Feedback Score One Touch Resolution Clients Servers Uptime Tickets Open NPS Score

Our success

The secret to ITtelligent's success? Our staff!

At ITtelligent, we give our staff the freedom to be themselves. Not only are all staff technically trained, they are the forefront of our customer service.

We are not happy until the customer is happy!

We are very proud of the staff we employ at ITtelligent and it's our staff that sets us apart from our peers. Our staff come from varying experience but they all have the one thing in common and that is service.

We are simply not happy until the client is happy.

When recruiting we look for personalities that match are ethos which is provide the level of service we would expect if we were the client.

All staff are required to maintain and attain industry qualifications, but qualification is only one part of the equation, experience is necessary as well.

We ensure that all staff have a minimum of 3 years experience in IT.

Our Director

Robert Adelman set up ITtelligent Consulting Services to provide unmatched IT service/support at a True Fixed Monthly Cost. ITtelligent has redesigned the landscape of IT support for SME's in Australia by truly providing a new level of service that has not been seen before.

We are constantly setting new trends and goals and is further demonstrated by being one of the first IT providers in Australia truly providing a fixed fee model rather than the typical ad-hoc packages.

Robert Adelman has over 26 years experience in the IT industry having worked in Melbourne, London, New York, Chicago, San Francisco and Luxembourg. His corporate IT background is extensive having worked for Hewlett Packard, Reuters, Department Of Justice, Citadel Investment Group as well as numerous other companies. Robert understands the critical nature of IT infrastructure and the demand of technical and proactive support to maintain maximum uptime.

Prior to setting up ITtelligent Consulting Services Robert was the IT manager for a leading hedge fund based in San Francisco. His responsibilities included proactive and reactive support, implementation of LAN/WAN technologies and information system redesign. His qualifications include Microsoft Certified Systems Engineer + Internet (MCSE+I),Cisco Certified Network Associate (CCNA) and Microsoft Small Business Specialist.

While Robert has an extensive knowledge and real world experience the one thing that sets him apart from his peers is his focus on service. He is determined to provide the best possible service in the IT industry and this is further demonstrated by reading the testimonials.