The travel industry is a highly competitive market, with companies competing to offer the best prices and easiest user experience for the customer. Much of this user experience is centred around using the travel company's website or online booking form. At ITtelligent we work with travel companies to ensure their IT systems are as effective and easy to use as possible. By making sure your website and software run smoothly and quickly, it will ensure customers don't have a reason to click off your website and browse your competitors'.
Our service is based on meeting the individual needs of our clients as we understand every client has unique needs which we work to serve. We not only work to solve any current issues with your IT system but proactively monitor and future-proof your IT systems to ensure long-term results. For example, a travel company in a peak season, such as summer, may experience increased user traffic, and we ensure your website can handle this increase in traffic while working just as effectively. Our careful monitoring means we prevent and solve any problems before they have a chance to affect your company.
Travel is an industry that never stops, and neither do we. At ITtelligent we work 365 days a year, 24/7 to ensure no matter when or why an IT issue may occur, we will quickly be there to handle it. We are proud of our five-minute call time response rate and believe in valuing customer service as equal to our IT support.
Each member of our team has at least three years of IT experience and is well versed in all current privacy legislation and data protection laws. Data hacking is a major concern for the travel industry as IT systems may be storing private information such as passport numbers. A hack or breach of information can ruin the reputation of a travel company, but ITtelligent can ensure your IT system is secure and the important information of your clients is protected. Similarly, we can create an effective backup for your company, covering you in the case of an accident such as a fire.
If you are based in Melbourne and work in the travel industry, contact us today and one of our expert team members will discuss any queries you may have. At ITtelligent, we don't view ourselves as simply offering IT solutions - our aim is to work with you to achieve long-term goals and optimise your company to be the best it can. Whether it is a big picture idea or a small IT problem, our team would love to hear from you.
Contact us to discuss your individual business needs. Our friendly, expert team will organise a meeting to understand your pain points and work with you to get the specialist support you require.